Privacy policy
We protect you —notyour data
APEX VPN was built on one founding principle: a VPN provider should know as little about you as possible. Read below to see exactly what that means in practice.
- Zero activity logs — ever
- Independently audited, full-disk encrypted servers
- Transparent reporting on all legal requests
Last updated: July 1, 2026
Overview
This Privacy Policy explains how APEX VPN collects, uses, and protects information when you use our VPN service, website, and related applications. We are committed to handling data with the utmost care and limiting what we collect to only what is strictly necessary to deliver our service.
APEX VPN operates under a strict no-logs policy: we do not collect or store information about your online activity while connected to our VPN. This policy covers your use of the APEX VPN application, our website at apexvpn.app, and all related services.
Short version:We built APEX VPN so that even if someone asked us to hand over your data, there would be nothing to hand over. Our servers contain no browsing history, no connection logs, and no IP addresses tied to you.
no-logs policy
When you connect to APEX VPN, we explicitly do not collect, store, or share any of the following:
- Your browsing history or the content of your internet traffic
- Your originating IP address or the IP address assigned to you by our VPN
- Connection timestamps, session duration, or bandwidth used per session
- DNS queries made while connected to our servers
- Which VPN server you connected to or when
- Your device identifiers or operating system information at the server level
This no-logs commitment applies equally to our free and paid plans, and has been independently verified by a third-party security audit firm. We do not discriminate between devices, protocols, or applications, and we never throttle your connection based on what you're doing online.
| Data type | Collected? | Notes |
|---|---|---|
| Browsing history / traffic content | Never | Technically impossible on our infrastructure |
| Originating or assigned IP address | Never | No link between your identity and your VPN IP |
| Connection timestamps | Never | Not stored at session level |
| DNS queries | Never | Resolved privately, not logged |
| Bandwidth per session | Never | Aggregate only, for capacity planning |
| Account email address | Yes | Required for account management only |
| Payment details | Partial | Processed by payment provider; we store only a transaction reference |
Account Data
To provide you with a working account, we collect a minimal set of information at sign-up:
- Email address— used to send account notifications and support responses. You may use an alias if you prefer additional anonymity.
- Payment reference— we store only a transaction ID from our payment processor. Full card details never touch our servers.
- Subscription status— which plan you hold and its renewal date, so we can manage your access correctly.
We do not sell, rent, or share your account data with third parties for marketing or advertising purposes. Support inquiries may be seen by members of our support team, who operate under strict confidentiality agreements.
Anonymous payment:We accept cryptocurrency payments for users who want to keep even their payment method private. When you pay with crypto, the only account data we hold is your email address and subscription status.
Data Security
Every APEX VPN server runs full-disk encryption. In the unlikely event that a physical server were seized, it would yield no usable data about our users — because that data simply does not exist on the drive.
- All account data is stored exclusively on servers owned and operated by APEX VPN, located in jurisdictions with strong privacy protections.
- Data in transit between your device and our servers is protected using modern encryption protocols including WireGuard and OpenVPN.
- Our infrastructure undergoes regular independent penetration testing and security audits.
- Access to account systems is restricted to a limited number of staff and protected by strong authentication controls.
Our client applications are open source and available for public review on GitHub. We welcome independent security researchers to examine our code and report any findings through our responsible disclosure program.
Legal Requests & Transparency
Because we hold no VPN activity logs, we have nothing substantive to provide in response to legal data requests — regardless of where they originate. Even a valid court order cannot compel us to produce records we do not have.
If we receive a request for information about a specific user, our response will be limited to whatever basic account data we hold (typically an email address and subscription status). We will always notify affected users of any request when legally permitted to do so.
Transparency report:We publish an annual transparency report documenting the number and nature of all legal requests received, our responses, and any government demands we challenged or rejected.Read the latest report →
Cookies & Website Analytics
Our website uses a minimal set of cookies strictly necessary for its operation — for example, to remember your login session. We do not place tracking or advertising cookies on your device.
For website analytics we use a privacy-respecting, self-hosted solution that does not share data with third-party advertising networks. All analytics data is aggregated and cannot be used to identify individual visitors. You may opt out of analytics entirely through your browser's "Do Not Track" signal.
- No third-party advertising cookies
- No cross-site tracking pixels
- Analytics data is aggregated and anonymized
Contact & Data Requests
If you have questions about this policy, want to exercise your data rights (access, correction, or deletion), or need to reach our privacy team for any other reason, you can contact us at:
APEX VPN Privacy Team
Email:[email protected]
Response time: within 5 business days
You may also submit a data deletion request at any time from within your account dashboard. Account deletion removes all personal data we hold within 30 days, in compliance with applicable data protection regulations.
We may update this policy periodically. Material changes will be communicated by email and flagged on this page with an updated effective date. Continued use of APEX VPN after the effective date constitutes acceptance of the revised terms.
Privacy by design
Every layer built to protect you
Our privacy commitment isn't a marketing claim — it's enforced at the architecture level.
Zero activity logs
Nothing to hand over— activity logs are never written, so they can never be exposed.
Audited annually
Third-party verified— independent security firms confirm our no-logs claims every year.
Full-disk encryption
Even seized serverscontain no usable data — full-disk encryption protects everything at rest.
Transparent reporting
Open about everything— our annual transparency report publishes every legal request we receive.
Minimal data collection
Only what's needed— we collect an email and payment reference. Nothing more, nothing ever sold.
Anonymous payment
Crypto accepted— pay with cryptocurrency and your only account link is your email address.
Kill switch built-in
Zero leaks— if the VPN drops, your real IP is never exposed thanks to an always-on kill switch.
Infrastructure
Servers we own, data only we control
All account data lives on servers owned and operated by APEX VPN. We do not rent infrastructure from third parties for anything involving user data, and we never use shared hosting. Every machine is physically secured, access-controlled, and fully encrypted at rest.
Transparency
We publish what we know — and what we don't
Every year we release a full transparency report detailing every legal request we received, how we responded, and any requests we challenged or refused. If we can't tell you something because of a legal restriction, we'll say so rather than pretend it didn't happen.
Read our transparency reportYour privacy is guaranteed — and your money, too
Try APEX VPN with zero risk. If you're not completely satisfied with our service or our commitment to your privacy, we offer a full refund within 30 days — no questions asked.
FAQ
Common privacy questions
Straight answers to the questions we hear most often about how we handle your data.
Never. Our servers are configured so that activity logging is technically impossible. We do not record which websites you visit, which apps you use, what files you access, or how much data you transfer per session.
Even if a government issued a lawful order demanding user data, we could provide nothing meaningful — because we hold no activity logs. The most we could produce is basic account information such as an email address and subscription status. Every such request we receive is documented in our annual transparency report.
For most users: an email address, a hashed password, your subscription plan, and a payment transaction reference. That's it. If you pay with cryptocurrency, we have even less — just your email and plan status. We never store your browsing activity, IP addresses, or connection history.
You can request account deletion directly from your account dashboard at any time. Once submitted, all personal data associated with your account is permanently removed from our systems within 30 days, in accordance with applicable privacy regulations.
Yes. Our no-logs policy and server infrastructure are independently audited on an annual basis by a reputable third-party security firm. Audit reports are published on our website so anyone can review the findings.
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